Often, while supporting overseas businesses with their sales efforts in Japan, we notice that many tend to overlook certain key signals that indicate progress.Understanding the nuances of Japanese business culture is key to building successful cross-border projects and fostering cross-border business partnerships. Here are five positive signs to look for during your sales activities in Japan, along with tips to make the most of them.Frequent ObjectionsAt first glance, a potential client raising numerous objections might seem discouraging. However, in Japan, this can be a very good sign. A prospective client showing interest often asks detailed questions and raises concerns to gather the information needed to convince their team or manager.Tip: Prepare a comprehensive Q&A document to address common objections. Providing this resource to your contact can enhance trust and make it easier for them to advocate for your product or service within their company.Requests for ReferencesWhen a client asks for case studies or references, it’s a sign they trust you but need additional assurance about the reliability of your product or service. This is a common practice in Japan, where decisions are often driven by proof of credibility.Tip: Share success stories relevant to their industry and business size. Tailored references demonstrate your experience and can significantly strengthen your pitch, especially in the context of cross-border business partnerships.Involvement of Other DepartmentsWhen additional departments start joining your discussions, take it as a sign of progress. Japanese companies often involve all relevant stakeholders to ensure smooth decision-making and implementation, a crucial factor in cross-border business partnerships. This indicates that the decision-making process is advancing.Example: In one hardware production project we supported, initial discussions were limited to hardware engineers. However, as the conversations progressed, logistics and procurement teams began to join the meetings, signaling strong internal momentum toward a decision.Tip: Adjust your presentation to address the interests of each department. Highlight how your solution aligns with their specific needs and goals.When additional departments start joining your discussions, take it as a sign of progress. Japanese companies often involve all relevant stakeholders to ensure smooth decision-making and implementation. This indicates that the decision-making process is advancing.Tip: Adjust your presentation to address the interests of each department. Highlight how your solution aligns with their specific needs and goals.Requests for In-Person Meetings with SupervisorsA request to meet with your contact’s manager or supervisor is another encouraging signal. This often marks the final stages of the purchasing decision. Japanese businesses value in-person interactions to build trust and evaluate how responsive you’ll be post-purchase.Example: While assisting with a smart streetlight proposal, we noticed that the facility manager and general manager—neither of whom were directly involved in the implementation—requested a face-to-face meeting. This was a strong indicator that the project was being seriously considered at a higher level.Tip: Be prepared for at least three meetings before closing a deal. At Nirik, we typically arrange an initial meeting, a follow-up during a relevant event, and a final meeting to close the deal. Flexibility and responsiveness during this stage are critical.Terms and Conditions ReviewWhen the conversation shifts to clarifying terms and conditions, it’s a strong signal that the deal is in the final adjustment stage. At this point, internal discussions within the client’s organization, including checks with relevant departments, are conducted to ensure everything is in order.Signal Indicator: High. If you’ve reached this stage, it’s time to push through with confidence.Tip: Provide clear documentation and address any last-minute concerns promptly to help finalize the agreement.Don’t Forget to Confirm BANT CriteriaThroughout your sales activities, confirming BANT (Budget, Authority, Need, and Timing) criteria is essential. Many Western companies struggle to close deals in Japan due to insufficient verification of these factors. We’ll cover this topic in more detail in a separate article.ConclusionAt Nirik, we specialize in supporting overseas businesses entering the Japanese market, from sales channel development to event planning and beyond. For more tips and personalized assistance, reach out to us today.